Thank you for choosing zinfandela.com! We are committed to ensuring that your shopping experience is a pleasant one. If you are not satisfied with your purchase, here are our refund terms:

  1. Refund Policy
    We accept refunds within 30 days of receiving the item. Please ensure that the item is unused and retains the original packaging and tags.
  2. Refund Request Process
    If you would like to request a refund, please follow the steps below:

Log in to your account and visit the “My Orders” page.

Find the order in question and click the “Request a Refund” button.

Fill out the Refund Request Form and state the reason for the refund.

Submit your request and the customer service team will process your request within 1-3 business days.

  1. Returns
    Once your refund request is approved, you will receive a return address and instructions. Please note that the return cost is the customer’s responsibility unless the item is defective or incorrect.
  2. Refund Time
    Once we receive the returned item and confirm its status, the refund will be processed. Generally, the refund will be credited to your payment account within 5-10 business days, depending on your bank or payment institution.
  3. Refund Amount
    The refund amount will include the original price of the item. Shipping costs will not be refunded unless there is a problem with the order.
  4. Situations that do not meet the refund policy
    The following situations do not meet the refund policy:

The item has been used or damaged.

The item is not refunded within the specified refund application period.

Special sale items or customized items.

We will do our best to help you make your shopping experience as smooth as possible!